Frequently Asked Questions

Condensation can mean different things, whether it is interior, exterior, or in between the glass panes. The insulating properties of the glass used in energy-efficient windows can cause condensation to collect on the glass under certain environmental conditions. Condensation does not occur on all windows, but it is not uncommon at certain times of the year.
More about condensation and what to look out for – Click Here

Information on your warranty with the manufacturer may vary depending on when you bought the product, what style you got, or if you added any upgrades. If you have any questions, please give us a call

• Milgard Warranty – Click Here
• Marvin Warranty – Click Here
• Therma-Tru – Click Here
• Simpson – Click Here

If your sliding glass door is getting hard to operate, it is good to remember that maintenance on your door track is important for keeping the door working smoothly; even just a little bit of dirt or debris can disrupt the door’s movement. Here are tips and tricks:

• Milgard – Click Here
• Marvin:
– A soft-bristled vacuum cleaner attachment can help remove the big stuff, while a damp non-abrasive cloth can remove the finer dirt and debris.
– Give your door an annual inspection and cleaning
– It’s important to check the weatherstripping, finish, exterior caulking, and hardware each year. Usually, just before winter is a good time.

If your sliding glass door screen is starting to feel tight or loose you may just need to adjust your screen.

• Milgard – Click Here
• Marvin – Click Here

Like most mechanical items, door locks can become sticky and hard to use over time.
Cleaning and lubricating the components will help keep the lock working smoothly and extend the life of the hardware. First, clean the keyhole with a penetrating lubricant like WD-40 (Don’t apply household oil to the key or cylinder because it attracts dirt and eventually gums up the lock). Second, spray the lubricant into the keyhole itself and then spray it on the key. Third, Slide the key in and out of the lock several times to spread the lubricant.

If your window isn’t too old and the frame is still intact but you are just having seal failure (condensation/discoloration/cloudy/foggy in between the glass panes), chances are you just need to have your glass pane replaced, and resealed.

If your window frame is cracked, falling apart, older, old aluminum/metal/wood and you are experiencing seal failure, your best bet would probably be to replace the window completely.

• Information on seal failure – htps://www.milgard.com/window-and-door-care/condensation

It is important to maintain the exterior caulking around your windows and doors to prevent water infiltration. Annually, take the time to walk around your home and check the caulking around your windows for cracks or breaches. If you see any breaches, use a caulking formulated for exterior use on windows and doors. Patch the areas where the caulking is breached.

Tips on how to apply caulking: Click Here

We would love to have you in the showroom to feel and operate the windows/doors you are choosing from. But it would be best if you schedule a time for you and your estimator to meet here. Your estimator has already been out to your home so they know the details of your project, that being said it would be best to have them present to answer all of your questions. 

If you purchased Milgard windows/doors from us and it is a lifetime warranty, give us a call at the office and we will take care of the paperwork needed to submit this service claim. Milgard will be the one handling the service. If you are unsure of the warranty, give us a call and we can look up your project. 

For accurate pricing, we recommend talking with an estimator so they can discuss and assess the different window/door types, styles, features, and materials needed to do the replacement.